I want you to be happy with your purchase! At the same time, Titus 2 Homemaker is a very small business, and different kinds of products have different limitations when it comes to returns. Here’s what you can expect.
Digital Products
Because digital products can’t really be “returned” once they’ve been delivered, all sales of digital products are final, and digital products are non-returnable and non-refundable.
Of course, “non-refundable” doesn’t mean “you’re on your own if something goes wrong”! If you have trouble downloading a file, receive the wrong file, or there’s something actually wrong with the file you purchased, please contact me. I’ll be happy to help get it sorted out.
Products Printed or Shipped by a Third Party
Some of the physical products you find through Titus 2 Homemaker are printed, produced, and/or shipped by another company. Because these orders go directly to the company fulfilling them, I generally can’t cancel or change an order once it’s been placed, and I don’t control the printing, packing, or shipping process.
If your item arrives damaged, defective, misprinted, or otherwise not as it should be, please contact me and I’ll be happy to work with you to get the problem resolved. Please include photos of the problem if possible, since the company that produced the item may require them.
Customized or personalized products can’t be returned or refunded simply because you changed your mind, since they were made specifically for you. Of course, if a customized item is defective or was made incorrectly, please contact me so we can make it right.
For products fulfilled by another company, any additional return or replacement requirements stated on the product listing or by the fulfillment provider will also apply.
Physical Products Shipped by Me
For physical products shipped directly by Titus 2 Homemaker, I accept returns of unused items in resalable condition within 30 days of delivery. Please contact me before sending anything back so I know to expect it and can give you the appropriate return information.
Unless the item was defective, damaged, or I sent you the wrong thing, return shipping is the buyer’s responsibility. Original shipping charges aren’t refundable.
Once I receive the returned item in its original condition, I’ll refund the purchase price to the original payment method.
If I made a mistake with your order, or your item arrives damaged or defective, please contact me instead of simply mailing it back. I’ll work with you to make it right.
Custom or personalized items can’t be returned or refunded unless they’re defective or I made an error in fulfilling the order.
Have a problem with your order?
Please contact me before initiating a return or dispute. I’m a real person, and if something has gone wrong with your order, I’d like the opportunity to make it right.