A few weeks back, SarahMae at Like a Warm Cup of Coffee was encouraging people to purchase a set of rosebud earrings through OpenSky.  (I don’t understand exactly how this works, but I think it’s a little like Etsy, with multiple “sellers,” except you purchase straight through OpenSky and not the individual seller.  I think.)  As I understand it, a friend of hers makes the earrings for sale, and we were helping her get started.  The price was very reasonable, and the earrings are lovely.  Unfortunately, when they arrived, my earrings were broken.  The package was pretty smashed, and the backs were broken off.  This is not that big a deal for me – I have posts here and could just glue new ones on.  But I wanted the company to know that their packaging method might not be fully “safe,” so I wrote and let them know.  I told them just what I told you: that it’s not a biggie; I can just glue the posts back on, but I wanted them to know about the packaging.

Within a matter of hours, on a weekend, I had heard back from them.  They said that for my inconvenience, they are refunding my purchase.  And they gave me a coupon for 25% off my next purchase so I can try them out again and give them a chance to prove themselves.

In my book, that’s really outstanding customer service.  We’re often quick to discuss when we think a company has not handled things well; I believe it’s important to do the opposite, as well.  So this is me telling you that I’m really impressed, that I believe they have treated me exceptionally well as a customer, and that I would definitely recommend them.